Housing Associations and Charities

Fast, reliable emergency repairs for your residents - all under one policy.

Why Spire Landlord Solutions?

We understand what is important to you and are committed to delivering it. We are flexible in our approach and uncompromising on the quality of our service.

Experience

We have over 25 years' combined experience delivering specialist property repairs services to multi-property owners and managers including numerous national housing associations, charities and similar organisations.
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Reliable

We provide you and your residents with a 24/7, 365 UK contact centre team for when you need us most.

All of our gas engineers are Gas Safe registered and all of our other engineers and trades experts are qualified and experienced in their specialist fields.

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Quality

We pride ourselves on quality customer service and we want to build a long standing, personable relationship with you. We have experience supporting this sector but equally, we want to get to know you and work out the best ways in which we can support you.

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Value

Our comprehensive policy starts from just £3.60* per week, per property.

*Prices are inclusive of Insurance Premium Tax.

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Flexible

We understand you may require special or specific support with some of your properties - we can work with you to make sure we are delivering the service you and your residents need.

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CP12s and gas boiler servicing

In addition to our emergency repair service, we can also support you with gas services and Gas Safety certificates if you require them. We can even help you stay compliant by sending your residents annual reminder letters. Talk to us to find out more.
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Talk to us to see how we can help you

LET'S CHATWHAT WE COVER

Our process

We believe in simplicity - one policy contract, one point of contact, one 24/7 contact number, one invoice. Here's our process:

01

Partner with us

Once a contract has been agreed, we'll work with the housing association or charity to collate and transfer all property addresses.
02

We'll inform your residents

We'll send tenant packs to all properties outlining what is covered, how to report a home emergency using our 24/7, 365 dedicated UK contact number. If this is not appropriate or you require a bespoke version for some of your more vulnerable residents, just let us know and we'll do what is best for you.

03

Contractor sent to property

In an event of a home emergency, residents can call our 24/7, 365 contact centre directly and one of our trusted and qualified contractors will be sent to the property.

04

Repair completed

Contractor visits property to perform the repair and ensure residents are safe in the premises.

05

Request a report

Once the repair is complete, the housing association or charity may request a report of the repair and details of any advice offered.

What we cover:

  • Primary heating system (gas boilers, electric, LPG, oil and solid fuel systems)
  • Internal electrics
  • Internal gas pipe
  • Repairs to radiators
  • Pest Infestation
  • External locks, doors and external windows
  • Loss of keys
  • Internal plumbing and drainage
  • External drainage
  • Repairs for failure of water supply to kitchen or bathroom
  • Roofing - missing, broken or loose tiles
  • Boiler replacement contribution
  • Alternative overnight accommodation
To request a copy of our policy wording or for more information on policy coverage and limitations, please contact us.

We provide national U.K. coverage. We have a network of over 2,000 trusted, qualified and vetted engineers and trade experts on stand-by for when things go a bit pear shaped.

All our gas engineers are Gas Safe Registered.

I have a question about an engineer visit or repair...

Our contact centre team are on hand to deal with any day-to-day enquiries your maintenance team, tenants or landlords may have relating to any repair or service query.

I have a question about my insurance policy or contract...

You will have a direct point of contact for any questions or queries relating to our relationship or agreement.

We want to build a solid, personable business-to-business relationship with all of our clients. We want to work with you to find the best solution to your problems and discuss the different ways that we and our product can work best for you.

We are here to deliver solutions that make your life easier. So let’s get to know each other, leave us a message here and we’ll be in touch.

We'll send tenant packs to all your existing properties detailing information of policy coverage, what to do in an event of a home emergency along with essential 24 hour contact information.

Multi-property discounts available.

Contact us for more information.

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Happy to chat

For more information on policy coverage, limitations and how we can help you, fill in the form below:

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