Managing and Letting Agents

A cost-effective, round-the-clock home emergency repair solution for the properties you manage.

One policy for all the properties you manage...     

At Spire Landlord Solutions, we specialise in providing blanket home emergency repair policies for managing and letting agents.

We pride ourselves on making life easier for agents by providing a service that can be easily implemented into any existing fully-managed service offering. Alternatively, our policy can be offered to landlords on an individual basis.

Our 24/7, 365 emergency contact number gives your landlords and tenants peace of mind knowing that their properties will be looked after around-the-clock.

What our clients say...

Spire Landlord Solutions service saves us a great deal of time and reduces our team's workload so we can focus on other aspects of our business. The fast response times keep our Licensee's happy and protects the properties we manage. If we have any questions or require any support as a business, we have a direct point of contact we can call or email, which is a great help. We have found the Home Emergency policy very good value for money and we are now looking at expanding our relationship with Spire to include planned maintenance and safety checks. I would have no hesitation in recommending Spire to any landlord / property owner.
National Property Management organisation, 400+ properties
We can help you to...

>Move from a repairs system that relies on the convenience of your contractor to a system that puts your customers first.

>We work with our clients from the get-go on how our solutions can help them and their business. We understand that it's not one-size-fits-all solution - we'll work and tailor our approach to suit you.

Retain and drive new business

Our policy is designed to add value to your business by helping to keep tenants happy and protect landlord investments. It also has the ability to provide a new revenue stream to your business - talk to us to find out how.

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Reduce your workload

We provide one simple solution which means fewer phone calls and less paperwork.

No call-out fees or excess. Parts and labour included.**

One invoice for all properties with flexible payment options.

Already have an existing contractor? We can incorporate them into our service so that they can continue to fulfil part or all of the work.

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Offer 24/7, 365 emergency care

Your team, landlords and their tenants will have a dedicated 24/7, 365 UK contact number to call direct for when a home emergency arises.

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Our process

We believe in simplicity - one policy contract, one point of contact, one 24/7 contact number, one invoice. Here's our process:

01

Partner with us

Managing or letting agent takes out policy. We'll work with you on how best to implement our policy into your management service. We can even help communicate the new changes to your existing landlord clients.

02

We'll inform your tenants

We'll send tenant packs to all properties outlining what is covered, how to report a home emergency using our 24/7, 365 dedicated UK contact number.

03

Contractor sent to property

When the tenant reports an issue, one of our trusted and qualified engineers or trade experts will be sent to the property. All our gas engineers are Gas Safe registered.

04

Request a report

Once the repair is complete, the property owner or agent may request a report of the repair and details of any advice offered.

Call us to arrange a meeting on 0121 585 3140 or

 

What we cover:

  • Primary heating system (gas boilers, electric, LPG, oil and solid fuel systems)
  • Internal electrics
  • Internal gas pipe
  • Repairs to radiators
  • Pest Infestation
  • External locks, doors and external windows
  • Loss of keys
  • Internal plumbing and drainage
  • External drainage
  • Repairs for failure of water supply to kitchen or bathroom
  • Roofing - missing, broken or loose tiles
  • Boiler replacement contribution
  • Alternative overnight accommodation
To request a copy of our policy wording or for more information on policy coverage and limitations, please contact us.

We provide national U.K. coverage. We have a network of over 2,000 trusted, qualified and vetted engineers and trade experts on stand-by for when things go a bit pear shaped.

All our gas engineers are Gas Safe Registered.

I have a question about an engineer visit or repair...

Our contact centre team are on hand to deal with any day-to-day enquiries your maintenance team, tenants or landlords may have relating to any repair or service query.

I have a question about my insurance policy or contract...

You will have a direct point of contact for any questions or queries relating to our relationship or agreement.

We want to build a solid, personable business-to-business relationship with all of our clients. We want to work with you to find the best solution to your problems and discuss the different ways that we and our product can work best for you.

We are here to deliver solutions that make your life easier. So let’s get to know each other, leave us a message here and we’ll be in touch.

We'll send tenant packs to all your existing properties detailing information of policy coverage, what to do in an event of a home emergency along with essential 24 hour contact information.

Multi-property discounts available.

Contact us for more information.

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